Customer Service Representative

The Post and Courier

POSITION DESCRIPTION:  This position is responsible for satisfactory resolution of all circulation customer inquiries. The job scope includes communicating via phone for inbound and outbound calls, email and live chat.


  • Frequent contact with subscribers, managerial staff, independent contractors and redelivery personnel
    Backup dispatcher of subscriber complaints to redelivery personnel
    Responding to subscriber inquiries via email, telephone and live chat
    Accurate entry of system data and report generating
    Provide admin support to the Audience Development Operations, Sales and Marketing and Retention managers with data entry, mail/merge tasks and collating letters to customers, distributors and dealers of The Post and Courier
    Individual will fill in for other positions when absent or open
    Perform other duties as assigned by management

Requirements, minimum education level, and experience:

  • Associates of Arts/Science Degree
    Two year customer service experience

Knowledge, Skills and Abilities:

  • Above average oral and written communication skills to handle customer inquiries
    Must have excellent problem solving skills
    Proficient in using web-based programs and Microsoft Office suites
    Must have acute attention to detail and impeccable follow through skills

Physical Requirements:

Close eye work, continuous sitting, constant walking, standing, listening, and light to moderate lifting 15-30 pounds (per safety policy).


Employment Application

An Equal Opportunity Employer
To The Applicant: Federal and State law prohibits discrimination in employment practices because of race, color, religion, sex, sexual orientation, citizenship status, age, national origin, genetic information, physical or mental disability, past, present, or future status in the uniformed services of the United States, or any other characteristic protected under applicable federal, state or local law (“Protected Characteristics”). No question on this application is asked for the purpose of limiting or excluding any applicant’s consideration for employment on the basis of any of the above. We appreciate your interest in the Company and we are sincerely interested in your qualifications. Please be advised that all employees at the Company must undergo a drug screen and criminal record check prior to beginning employment.


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Note: Due to the "Immigration Reform & Control Act of 1986" we must now verify a new employee’s identity and right to work in the U.S.


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"I certify that the information contained in this application is correct to the best of my knowledge and understand that falsification of this information is grounds for refusal to hire or dismissal. I agree that any health examination and/or drug or alcohol screen required by the Company is made with my consent. The Company will require that applicants and employees submit to drug and/or alcohol screening if requested to do so. The submission to such testing is a term and condition of employment or of continued employment. Applicants who refuse to complete this screening process as scheduled, or whose test results are considered unacceptable to this facility shall be ineligible for employment at the Company. This applicant acknowledges and agrees to the terms and conditions of employment.

I authorize any of the persons or organizations referenced in this application to give you any and all information concerning my previous employment, education, or any other information they might have, personal or otherwise, with regard to any of the subjects covered by this application and release all such parties from all liability for damages that may result from furnishing such information to you. I authorize you to request and receive such information. In consideration for my employment and my being considered for employment by the Company, I agree to conform to the rules and regulations of the Company and acknowledge that these rules and regulations may be changed, interpreted, withdrawn, or added to by the Company at any time, at the Company’s sole option and without any prior notice to me. I further acknowledge that my employment may be terminated, and any offer of employment, or my acceptance of an employment offer, if such is to occur, may be withdrawn, with or without cause or without prior notice, at any time, at the option of the Company or me. I understand that no representative of the Company has any authority to enter in to any agreement for employment for any specific period of time or to assure that any other personal action, either prior to commencement of employment or after I have become employed, or to assure any benefits or terms and conditions of employment or make any agreement contrary to the foregoing. I understand that employment is AT-WILL. I understand that if I am convicted of a felony while employed by the Company, I will be terminated immediately. I acknowledge that I have been advised that this application will remain active for no more than 90 days from the date it was made. I understand that failure to complete this application will void the application and I will no longer be considered a candidate for the job for which I have applied.

If I am hired as an employee of the Company, I hereby authorize the Company to deduct from my paycheck the balance of any financial obligation I owe and have with the Company that I have not fulfilled at the time of my separation from employment with the Company."

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